Effective date: August 13, 2026
These terms cover two things: your use of orlandoexpressmovers.com, and the general terms on which Orlando Express Movers Inc provides moving services. The written estimate and moving contract you sign for your specific move always comes first. Where anything here disagrees with that signed document, the signed document wins.
1. Who you are dealing with
Orlando Express Movers Inc, 4833 Cypress Woods Drive, Orlando, FL 32811. Florida Mover Registration IM2690. Phone (321) 304-0386. In these terms “we”, “us” and “our” mean Orlando Express Movers Inc, and “you” means the person or business booking a move.
2. Using this website
- You may use this site to learn about our services and request an estimate. You may not use it to break the law, interfere with the site, or copy our content for a competing business.
- The text, photographs, layout and branding on this site belong to us. You are welcome to share links to it. You may not republish it as your own.
- We keep the site as accurate as we reasonably can, but details, service areas and prices can change. Nothing on this site is a binding offer on its own.
- Our site links to other companies, including review platforms. We are not responsible for what those sites contain or do.
3. Quotes and estimates
- Prices shown on this website are guides, not quotes. The hourly rates and typical price ranges we publish are there so you know roughly what to expect. Your actual price depends on the size of the move, access at both ends, distance, and the services you choose.
- A quote becomes real once we have given it to you in writing. Under Florida law we provide a written estimate or contract before a household move begins, and we will not start work without one.
- An estimate assumes the information you gave us is accurate. If the inventory, access, stairs, elevator situation or distance turn out to be materially different on the day, the price can change. We will tell you before we carry on, not afterwards.
- Estimates are valid for the period stated on the estimate itself.
4. Booking, deposits and cancellation
- Your move is booked once we have confirmed the date with you and you have accepted the written estimate.
- Deposit. A $100 security deposit is required to hold your moving date and reserve the crew.
- Refund window. The deposit is refundable if you cancel within 24 hours of paying it. After that 24 hour window it is non-refundable, but it is applied in full toward your final balance, so it is not an extra charge on top of the move.
- Canceling. If you cancel after the 24 hour refund window, the deposit is forfeited.
- Rescheduling. You may reschedule up to two times at no extra charge, subject to availability. If you need to move the date a third time, a new deposit is required.
- If we have to reschedule for a reason on our side, we will offer you the earliest alternative date we have and you may cancel without charge and with your deposit returned.
5. On moving day
What we do. We arrive within the agreed window, protect floors and doorways at both ends, and handle your belongings with the equipment the job calls for. Our crews are background-checked.
What we need from you.
- Safe, legal parking and access for the truck at both addresses. Where a building requires a certificate of insurance, a reserved elevator, or a booked loading dock, tell us early and we will arrange it with building management.
- Any gate codes, HOA paperwork or community move-in rules ahead of the day.
- Items packed and ready if you have not booked packing, and a clear route through both properties.
- Someone over 18 present, or an authorized representative, for the whole job.
If we cannot get access, or the move cannot start for a reason outside our control, waiting time may be charged at the hourly rate on your estimate.
6. Items we cannot move
For safety and legal reasons we do not transport: hazardous or flammable materials including propane tanks, gasoline, paint, aerosols, fireworks and chemicals; perishable food; live plants or animals; ammunition or explosives; or illegal items.
We strongly recommend you carry these yourself rather than load them: cash, jewelry, medication, keys, passports and personal documents, computer backups, and small items of high sentimental value. Tell us in advance about anything unusually heavy, fragile or valuable, such as a piano, a safe, artwork or antiques, so we bring the right crew and equipment.
7. Protection for your belongings, and claims
This section is regulated and we follow the rules that apply to your move.
- Moves within Florida are governed by Florida’s household moving services law (Chapter 507, Florida Statutes). Your valuation options and the amount we are liable for are set out on your written contract.
- Moves across state lines are governed by federal rules (49 CFR Part 375). For those moves, federal law requires us to offer you two levels of liability: Released Value Protection, which is provided at no extra charge and limits our liability to 60 cents per pound per article, and Full Value Protection, which costs more and covers repair, replacement or a cash settlement. You choose in writing before the move, and we give you the federal booklet “Your Rights and Responsibilities When You Move”.
- Released Value Protection is not insurance and 60 cents per pound is a low figure on most household goods. Please read the option you are choosing before you sign.
- We are not liable for damage to items you packed yourself where the packing was the cause, for pre-existing damage, for normal wear, or for items on the do-not-move list above.
Making a claim. Note any damage on the inventory or delivery paperwork at the time of delivery. For moves within Florida, please report any damage or loss to us within 48 hours of the move being completed, with photographs of the item and the damage. Send them by text to (321) 304-0386 or by email to expresmovers@yahoo.com. Reporting quickly matters, because it lets us see the item in the condition it arrived in and settle things fast.
For moves that cross state lines, federal rules give you a longer period to file a written claim, and that federal period applies regardless of the 48 hour reporting request above. We would still like to hear from you straight away.
We will acknowledge your claim and tell you what happens next.
8. Payment
- Payment is due on completion of the move unless your written estimate says otherwise. Your $100 deposit comes off the final balance.
- We accept cash, Zelle, Cash App, Venmo, and major credit and debit cards.
- Card payments carry a 5% processing fee. The other methods above do not. If you would rather avoid the fee, pay by cash, Zelle, Cash App or Venmo.
- We do not accept American Express, Discover, or personal checks.
- No payment is taken through this website. Payment is arranged directly with our office.
- We will not hold your belongings hostage over a disputed charge. If something on the bill is wrong, tell us and we will look at it.
9. Delays and things outside anyone’s control
Central Florida weather, traffic, road closures, building access problems and mechanical breakdowns can affect a move. We will keep you informed and get to you as soon as we safely can. We are not liable for losses caused by events genuinely outside our control, such as severe weather, a hurricane, an accident, or an act of a public authority.
10. Limits on our liability
Our responsibility for loss or damage to your belongings is set by the valuation option you chose and the law that applies to your move, as described in section 7. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential losses such as lost income, missed appointments or the cost of temporary accommodation. Nothing in these terms limits any liability that cannot legally be limited.
11. Complaints
Talk to us first. Most problems are quickest to fix with a phone call to (321) 304-0386. If we cannot resolve it, Florida consumers may contact the Florida Department of Agriculture and Consumer Services, which regulates household movers in this state. For interstate moves you may also contact the Federal Motor Carrier Safety Administration.
12. Governing law
These terms are governed by the laws of the State of Florida. Any dispute that cannot be settled between us will be handled in the state or federal courts serving Orange County, Florida. Where federal rules govern an interstate move, those rules apply.
13. Changes to these terms
We may update these terms. The effective date at the top will tell you when they last changed. The terms in force on the day you booked are the ones that apply to your move.
14. Contact
Orlando Express Movers Inc
4833 Cypress Woods Drive, Orlando, FL 32811
Phone: (321) 304-0386
Email: expresmovers@yahoo.com
Florida Mover Registration IM2690